All MOED orders are dispatched directly from our central European fulfilment center (in Nijmegen, the Netherlands) via DPD, including live DPD tracking with an exact 2-hour delivery window:

• Netherlands & Belgium: 1–2 business days.
• Germany, Austria & Switzerland (DACH): 2–4 business days.
• United Kingdom (UK) & other European countries: 3–5 business days.

We stand 100% behind the engineering and durability of our die-cast aluminum, stainless steel, and borosilicate glass construction. Every MOED product comes with a standard 2-year full manufacturer’s warranty. Register your MOED product within 60 days of purchase on our website to extend your warranty to 3 years completely free of charge. 

No, a gas hose and pressure regulator are not included. Because gas cylinder valves, thread types, and clip-on regulators vary significantly across European countries and the UK, we do not supply a generic hose. This guarantees that you always connect your MOED Vulcano using a certified, locally approved gas regulator that safely fits your domestic propane or LPG cylinder.

We made the deliberate decision not to include a generic hose and regulator in the box for two critical reasons:

• The Complexity of European Standards
• Your Freedom of Fuel and Bottle Choice

By allowing you to purchase the hose and regulator locally, we ensure you get the exact, certified hardware designed specifically for your chosen gas bottle and your local safety laws.

For more information klick here

When buying a local Gashose and Regulator at your hardware store or garden center, make sure the regulator's output pressure (30, 37, or 50 mbar) matches the rating plate on your MOED Vulcano.

View our Gashose & Regulator Guide here

To ensure optimal flame performance and legal safety compliance, always select the mbar gas pressure variant that matches your country of use:

• 30 mbar: Standard for the Netherlands, Denmark, Sweden, Norway, Finland, Spain, Italy, and most other European countries.
• 50 mbar: Mandatory standard for Germany, Austria, and Switzerland (DACH region).
• 37 mbar: Standard for Belgium, France, the United Kingdom (UK), Ireland, and Poland (for propane gas).

Before contacting support, please check these two common safety and ignition features:

• The burner ignites, but the flame goes out when I release the dial: This is normal! The MOED Vulcano is equipped with a mandatory thermocouple Flame Supervision Device (FSD) that cuts off gas flow if the flame is extinguished by wind. When lighting the oven, keep the control dial fully pushed in for 5 to 10 seconds after ignition so the thermal sensor heats up before releasing it slowly.
• The electronic igniter does not spark/click: Check if you have inserted a new 1x AA battery (1.5V Alkaline) inside the unscrewable igniter cap at the backside of the pizzaoven. (Note: due to strict EU battery transport and customs safety regulations, this AA battery is not included in the box).

Still experiencing an issue? Contact our customer support team at info@moedpizzaovens.com with your order number and a short video or photo. We respond within 24 hours on business days.

1. Immediately turn off the valve on your gas cylinder.
2. Extinguish any open flames nearby.
3. Disconnect the regulator and check the gas hose and fittings for leaks using soapy water (bubbles indicate a leak — never check for leaks with an open flame!).
4. If the smell persists, contact our support team before operating the oven again.