Refund policy

Refund and Return Policy Overview
Under the Swiss Code of Obligations (OR), there is no general statutory right of withdrawal for online purchases. However, because we are confident in the quality of MOED Pizza Ovens, we offer a 14-day voluntary return policy. This means you have 14 days after receiving your item to request a return.

Return Eligibility
To be eligible for a return, your item must meet the following conditions cumulatively:
Condition: The item must be in the exact same condition that you received it—unused, like-new, and completely resalable. For pizza ovens, this strictly means they must never have been fired or put into operation.
Packaging: The item must be returned in its entirety, including all accessories and manuals, and securely packed in its original packaging.
Proof of Purchase: You will need the receipt or proof of purchase.
How to Start a Return
To start a return, you must contact us in writing at info@moedpizzaovens.com before the 14-day period expires. Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address:
MOED GmbH
Vogelsangstrasse 21
8623 Wetzikon ZH
Switzerland

Return Shipping Costs and Risk:
Unlike some retailers, we do not provide pre-paid return shipping labels. The direct costs and transport risks for returning the pizza oven or accessories are strictly borne by you, the customer. Given the size and weight of our pizza ovens, please be aware that return shipping costs can be substantial. We highly recommend using an insured shipping method.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned. Most importantly, we cannot accept returns on any pizza ovens that have been fired or show signs of use, as they can no longer be sold as new.

Unfortunately, we also cannot accept returns on sale items, personalized products, or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds and Depreciation
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.
Approved Returns: If approved, you’ll be automatically refunded the full purchase price (minus any original shipping costs) on your original payment method within 14 days of us receiving the item. Please remember it can take some time for your bank or credit card company to process and post the refund.
Depreciation / Denied Returns: If the goods are returned with signs of use, damaged, incomplete, or without the original packaging, we reserve the right to refuse the return outright or make a reasonable deduction from your refund for the depreciation in value.

If more than 15 business days have passed since we approved your return, please contact us at info@moedpizzaovens.com.